Title

Implementation of a strategic group map and balanced scorecard in a university setting

Source of Publication

International Journal of Management in Education

Abstract

A balanced scorecard reports those performance indicators that have been derived from the institution’s mission and stakeholder analysis and are aligned across all functions in the organisation. A comprehensive review of the literature reveals that most universities do not use a strategic map to show the causal linkages among the performance indicators. Drawing from the emerging performance excellence paradigm and research in strategic management, a strategic group map and implementation model are proposed from which a balanced scorecard is developed for higher education. Based on the application of these tools, the university achieved its first significant improvement in strategic indicators in over five years. © 2010 Inderscience Enterprises Ltd.

Document Type

Article

First Page

216

Last Page

231

Publication Date

1-1-2010

DOI

10.1504/IJMIE.2010.030877

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