Title

Challenges of outsourcing logistics to third-party providers

Source of Publication

International Journal of Logistics Systems and Management

Abstract

The focus of this study is on the challenges that shippers faced using Third-Party Logistics (3PL) providers. The study is based on a mail survey of 126 shippers and personal interviews with eight shipper executives and four 3PL provider executives. The study first identifies the major challenges including, finding a 3PL with the capabilities meeting the shipper's specific logistics requirements, the incompatibility of information systems between shipper and 3PL, the failure of 3PL to meet a shipper's future growth needs, and issues related to security. Second, it offers some recommendations for shippers to consider in overcoming any challenges encountered. Copyright © 2010 Inderscience Enterprises Ltd.

Document Type

Article

First Page

198

Last Page

218

Publication Date

1-1-2010

DOI

10.1504/IJLSM.2010.034426

Author First name, Last name, Institution

A. Ansari, Seattle University
Batoul Modarress, Zayed University

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