Title
An intelligent integrated e-Government framework: The case of Jordan
Source of Publication
Proceedings of the European Conference on e-Government, ECEG
Abstract
This research develops a framework for e-governments that integrates personalization of services, such as intelligent software agents (ISA), integrating technologies, such as web services (WS) and Enterprise Service Bus (ESB), and data analytics such as data mining (DM) and business intelligence (BI). The paper focuses on government-to-citizen (G-to-C) model that seamlessly exchanges data and information among three citizen-based government services: passport, automobile, and civil services. Intelligent software agents will act as a liaison between users: namely citizens, management, and the databases. For citizens, the ISA will remind each citizen with timely-based, expiration-based, and requirements-based of these three activities. For the manager, ISA will activate data-mining/business intelligence request to query the database for patterns, trends, and predict certain unexpected flow of activities. This type of framework would enable countries to enter the fifth stage of e-government (networked), where data from every department is integrated together.
Document Type
Conference Proceeding
ISBN
['9781905305452']
First Page
15
Last Page
21
Publication Date
1-1-2007
Recommended Citation
Alkhatib, Ghazi; Bataineh, Emad; Fraihat, Haider; and Maamar, Zakaria, "An intelligent integrated e-Government framework: The case of Jordan" (2007). Scopus Indexed Articles. 2402.
https://zuscholars.zu.ac.ae/scopus-indexed-articles/2402