BPR implementation: A decision-making strategy

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Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)


To support the efficient appraisal and selection of available best practices, this paper proposes a strategy for the implementation of Business Process Redesign (BPR). Its backbone is formed by the analytical hierarchy process (AHP) multi-criteria method and our earlier research on the popularity and impact of redesign best practices. Using (AHP) we derive a classification of most suitable best practices for the process being redesigned. Criteria such as the popularity, the impact, the goals and the risks of BPR implementation are taken into account. A case study of a municipality in the Netherlands is included. It discusses which best practices should be applied to redesign the invoicing process at the municipality. © Springer-Verlag Berlin Heidelberg 2006.

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Conference Proceeding


['3540325956', '9783540325956']

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