Title

Excellent crisis communication: Beyond crisis plans

Source of Publication

Responding to Crisis: A Rhetorical Approach to Crisis Communication

Document Type

Article

ISBN

['0805840591', '9781410609496']

First Page

311

Last Page

325

Publication Date

9-30-2003

DOI

10.4324/9781410609496

Author First name, Last name, Institution

Francis J. Marra, Zayed University

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