Interpreting Library Chat Reference Service Transactions
Source of Publication
©, Published with license by Taylor & Francis. © Judith Mavodza. ©, © Judith Mavodza. This paper discusses live chat instances as patron participatory learning interactions in a medium-sized non-Western university library. Widespread and popular in the regional commercial sector, it is not so in local academic libraries whose library websites were visited. Rather, chat is used primarily as a service for general university enquiries. For this paper, library live chat scripts covering a five-year period from February 2013 to February 2018 were examined, a literature review done, and insights derived from those scripts. Findings contribute towards context-specific understanding of university student library use habits.
Mavodza, Judith, "Interpreting Library Chat Reference Service Transactions" (2019). Scopus Indexed Articles. 693.