Title

Implementation of a strategic group map and balanced scorecard in a university setting

Document Type

Article

Source of Publication

International Journal of Management in Education

Publication Date

1-1-2010

Abstract

A balanced scorecard reports those performance indicators that have been derived from the institution’s mission and stakeholder analysis and are aligned across all functions in the organisation. A comprehensive review of the literature reveals that most universities do not use a strategic map to show the causal linkages among the performance indicators. Drawing from the emerging performance excellence paradigm and research in strategic management, a strategic group map and implementation model are proposed from which a balanced scorecard is developed for higher education. Based on the application of these tools, the university achieved its first significant improvement in strategic indicators in over five years. © 2010 Inderscience Enterprises Ltd.

ISSN

1750-385X

Publisher

Inderscience Publishers

Volume

4

Issue

2

First Page

216

Last Page

231

Disciplines

Business

Keywords

balanced scorecard, higher education, leadership and quality assurance in education, management, performance measurement, strategic management, strategic planning

Scopus ID

84861378685

Indexed in Scopus

yes

Open Access

no

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