On capturing and quantifying social qualities in business processes
Source of Publication
Proceedings - 25th IEEE International Conference on Enabling Technologies: Infrastructure for Collaborative Enterprises, WETICE 2016
© 2016 IEEE. It is largely known that objective criteria like profit and market-share drive the decisions of engineering business processes. However, there are cases where subjective criteria (e.g., reputation and attitude) need also to be taken into account, which will definitely impact the objective criteria. These cases fall into examining business processes from a social perspective. This paper discusses the mechanisms of making a business process's components (task, person, and machine) exhibit certain social qualities like selfishness and goodwill. This exposure is dependent on three criteria that are resource availability, transactional properties of tasks, and profit. An online system demonstrates the use of these criteria when capturing and quantifying the social qualities in business processes.
Institute of Electrical and Electronics Engineers Inc.
Business process, Social quality, Social relation
Maamar, Zakaria; Hacid, Hakim; Ugljanin, Emir; and Sellami, Mohamed, "On capturing and quantifying social qualities in business processes" (2016). All Works. 2540.
Indexed in Scopus