Title

RE-ENGINEERING OF SMART CITY'S BUSINESS PROCESSES BASED ON SOCIAL NETWORKS AND INTERNET OF THINGS

Author First name, Last name, Institution

Emir Ugljanin
Dragan Stojanović
Ejub Kajan
Zakaria Maamar

Document Type

Article

Source of Publication

Facta Universitatis, Series: Automatic Control and Robotics

Publication Date

1-24-2018

Abstract

This paper reports our experience with developing a Business-2-Social (B2S) platform that provides necessary support to all this platform's constituents, namely business processes, social media (e.g., social network), and Internet of Things (IoT). This platform is exemplified with smart cities whose successful management requires a complete integration of IoT and social media capabilities into the business processes implementing user services. To ensure a successful integration, social actions, that a smart city would allow citizens execute, are analyzed in terms of impact of these smart city's business processes. Reactions to these actions are tracked and then analyzed to improve user services.

ISSN

1820-6417

Publisher

University of Nis

Volume

16

First Page

275

Last Page

286

Disciplines

Business | Social and Behavioral Sciences

Indexed in Scopus

no

Open Access

yes

Open Access Type

Gold: This publication is openly available in an open access journal/series

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