Opportunities and risks of artificial intelligence in recruitment and selection

Olajide Ore, Middlesex University
Martin Sposato, Zayed University

Document Type

Article

Source of Publication

International Journal of Organizational Analysis

Publication Date

1-1-2021

Abstract

Purpose: The purpose of this study is to contribute to the knowledge on the opportunities and risks in the use of artificial intelligence (AI) in recruitment and selection by exploring the perspectives of recruitment professionals in a multicultural multinational organisation. Design/methodology/approach: A qualitative approach was used in this exploratory study. Face-to-face, semi-structured in-depth interviews were conducted with ten professional recruiters who worked for a multinational corporation. Findings: The findings revealed that AI facilitates the effective performance of routine tasks through automation. However, the adoption of AI technology in recruitment and selection is also fraught with risks that engender fear and distrust among recruiters. The effective adoption of AI can improve recruitment strategies. However, cynicism exists because of the fears of job losses to automation, even though the participants thought that their jobs would continue to exist because recruiters should always be humans. Originality/value: This paper provides a unique exploration of the opportunities and risks in the adoption of AI for the recruitment and selection function in human resource management. The benefits are the delegation of routine tasks to AI and the confirmation of the crucial role of professional recruiters.

ISSN

1934-8835

Publisher

Emerald

Disciplines

Business | Computer Sciences

Keywords

AI, Technological change, Technology, Technology management

Scopus ID

85108155581

Indexed in Scopus

yes

Open Access

no

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