The Impact of Cloud Computing on ITIL Service Strategy Processes
Source of Publication
International Journal of Computer and Communication Engineering
Cloud computing has become an increasingly popular means of delivering precious IT enabled business services. Customers and end users access the IT services catalog through self-service portals, using and paying for only those services they need, when and where they need them. When an organization adopts cloud computing it quickly becomes apparent that the traditional approach to IT service management frameworks such as Information Technology Infrastructure Library (ITIL) needs to be reviewed. This paper is focusing on the ITIL Service Strategy process and the impact of cloud computing on its sub processes implementation. Four case studies from organizations who either partially implemented or are planning to implement cloud computing have been consulted to propose enrichment to ITIL when cloud computing is adopted.
Cloud computing, ITIL, IT service strategy, IT service management
Al Mourad, Mohamed B. and Hussain, Mohammed, "The Impact of Cloud Computing on ITIL Service Strategy Processes" (2014). All Works. 4595.
Indexed in Scopus
Open Access Type
Bronze: This publication is openly available on the publisher’s website but without an open license