Airline brand equity: do advertising and sales promotion matter? An empirical evidence from UAE traveler’s perspective

Document Type

Article

Source of Publication

International Journal of Organizational Analysis

Publication Date

1-1-2022

Abstract

Purpose: This study aims to examine the roles of advertising (ADV) and sales promotion (SP) in creating airline brand equity (BE) in the UAE, and to test the mediational effect of customer perceived value on the proposed relationships. Additionally, the study examines the outcomes of airline BE (i.e. trust, satisfaction and loyalty). Design/methodology/approach: A structured and self-administered survey was used targeting 234 passengers, from which 197 were valid for the analysis. Exploratory and confirmatory factor analyses were used to assess the research constructs unidimensionality, validity and composite reliability. Findings: The empirical findings support the direct relationship between ADV and BE. Perceived value fully mediates the effect of SP on BE. In addition, BE positively affects trust, satisfaction and loyalty. Research limitations/implications: Future research could investigate BE and perceived value as multidimensional constructs. Additionally, future research should expand the effect of other variables such as airline type, airline class and other marketing mix elements. Practical implications: The findings from this research highlight the importance of both ADV and sale promotion in enhancing airline BE, and the pivotal role of perceived value. Originality/value: The originality of this research is highlighted in conceptualizing a parsimonious model of the preceding constructs (i.e. ADV, SP, customer perceived quality) and subsequent constructs of BE (i.e. customer trust, customer satisfaction, customer loyalty), which has never been investigated collectively in one model in the literature particularly in the airline’ context of emerging economies such as UAE.

ISSN

1934-8835

Publisher

Emerald

Disciplines

Business

Keywords

Advertising, Airline, Brand equity, Customer loyalty, Customer perceived value, Sales promotion

Scopus ID

85124984948

Indexed in Scopus

yes

Open Access

no

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