Digital Transformation in Higher Education: A Framework for Maturity Assessment

Document Type

Book Chapter

Source of Publication

COVID-19 Challenges to University Information Technology Governance

Publication Date

11-1-2022

Abstract

Literature in digital transformation maturity is scarce. Digital transformation in higher education, especially after COVID-19 is seen as inevitable. This research explores digital transformation maturity and challenges within Higher Education. The significance of this study stems from the role digital transformation plays in today’s knowledge economy. This study proposes a new framework based on Deloitte’s 2019 digital transformation assessment framework with Petkovic 2014 mega and major higher education process mapping. The study triangulates the findings of multiple research instruments, including survey, interviews, case study, and direct observation. The research findings show a significant variance between the respondents’ perception of digital transformations maturity levels, and the core requirements of digital transformation maturity. The findings also show the lack of holistic vision, digital transformation competency, and data structure and processing as the leading challenges of digital transformation.

Publisher

Springer International Publishing

First Page

61

Last Page

81

Disciplines

Education

Keywords

Digital transformation, Higher education, COVID-19

Indexed in Scopus

no

Open Access

yes

Open Access Type

Green: A manuscript of this publication is openly available in a repository

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