Recent Developments in Chatbot Usability and Design Methodologies

Document Type

Book Chapter

Source of Publication

Advances in Web Technologies and Engineering

Publication Date

1-1-2023

Abstract

Chatbots are rapidly growing and becoming prevalent in many applications, including healthcare, education, and consumer services. As such, it is crucial to design chatbots with usability in mind. Traditional usability heuristics call for error prevention, consistency, and task efficiency. The heuristics are suited for all types of user interfaces, including chatbots. However, chatbots have their unique challenges, and thus, recently, some researchers have developed sets of usability guidelines specifically for chatbots. However, there is a shortage of studies that summarize the latest advances in chatbot usability design and assessment. As such, this chapter covers the existing general and chatbot-specific usability heuristics and examples of usage. Moreover, the chapter presents the recent developments in chatbot design techniques and challenges.

ISBN

9781668462348, 9781668462355

ISSN

2328-2754

Publisher

IGI Global

First Page

1

Last Page

23

Disciplines

Computer Sciences

Keywords

Chatbot, Usability, Design Methodologies, Natural Language Processing, Artificial Intelligence

Indexed in Scopus

no

Open Access

no

Link to Full Text

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