Interpreting Library Chat Reference Service Transactions
Source of Publication
©, Published with license by Taylor & Francis. © Judith Mavodza. ©, © Judith Mavodza. This paper discusses live chat instances as patron participatory learning interactions in a medium-sized non-Western university library. Widespread and popular in the regional commercial sector, it is not so in local academic libraries whose library websites were visited. Rather, chat is used primarily as a service for general university enquiries. For this paper, library live chat scripts covering a five-year period from February 2013 to February 2018 were examined, a literature review done, and insights derived from those scripts. Findings contribute towards context-specific understanding of university student library use habits.
Library and Information Science
Live chat reference, READ scale, technology acceptance
Mavodza, Judith, "Interpreting Library Chat Reference Service Transactions" (2019). All Works. 2086.
Indexed in Scopus