Introduction to the third workshop on business process design
Source of Publication
Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
If one considers business processes that are in use today, be it by banks, insurance companies, governmental agencies, hosptitals, etc., it is sometimes difficult to imagine that they were once consciously designed. Their structures can be extremely complicated, responsibilities for their parts may have been widely distributed, and no particular participant really has an overview of the entire process anymore. Such business processes typically evolved organically over dozens of years, mostly with a focus on mending the operational problems that occurred on a day-to-day basis. But this will no longer do.
Springer Berlin Heidelberg
Davenport, Tom; Mansar, Selma; and Reijers, Hajo, "Introduction to the third workshop on business process design" (2008). All Works. 2111.
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