Network-based conflict resolution in business processes

Author First name, Last name, Institution

Zakaria Maamar, Zayed University
Noura Faci, Université Claude Bernard Lyon 1
Soraya Kouadri Mostéfaoui, The Open University
Ejub Kajan, State University of Novi Pazar

Document Type

Conference Proceeding

Source of Publication

Proceedings - 2013 IEEE 10th International Conference on e-Business Engineering, ICEBE 2013

Publication Date

1-1-2013

Abstract

With the latest development in social technologies, (e.g., blogs and social networks), there is a growing interest in embracing these technologies to address conflicts hampering business-processes completion. This paper presents a coordination framework that regulates the interactions between the three components of a business process namely task, person, and machine, when conflicts related to resource consumption and use occur. These components are connected to peers through specialized networks. The realization of this framework goes through three steps: identification of conflicts per type of component, impact assessment of conflicts on business-process completion, and network use to develop solutions for conflicts. © 2013 IEEE.

DOI Link

10.1109/icebe.2013.20

ISBN

9780769551111

Publisher

IEEE Computer Society

First Page

132

Last Page

137

Disciplines

Business | Communication

Keywords

Conflict, Coordination, Network, Process

Scopus ID

84893263275

Recommended Citation

Maamar, Zakaria; Faci, Noura; Mostéfaoui, Soraya Kouadri; and Kajan, Ejub, "Network-based conflict resolution in business processes" (2013). All Works. 2488.
https://zuscholars.zu.ac.ae/works/2488

Indexed in Scopus

yes

Open Access

no