Obstacle-aware resource allocation in business processes

Document Type

Conference Proceeding

Source of Publication

Lecture Notes in Business Information Processing

Publication Date

1-1-2017

Abstract

© Springer International Publishing AG 2017. This paper presents an approach for allocating resources to Business Processes (BPs) so that obstacles preventing the execution of these BPs are mitigated. Resources include persons and machines who could be the origins of obstacles due to unexpected call-in-sick and sudden breakdown, for example. The approach uses a log that tracks past obstacles along with their undesirable impacts - time, cost, and quality - on BP execution. Estimating the likelihood occurrence of an obstacle is built-upon this log so that preventive and/or corrective measures are taken. An implementation of the approach is also presented in the paper.

ISBN

9783319593357

ISSN

1865-1348

Publisher

Springer Verlag

Volume

288

First Page

207

Last Page

219

Disciplines

Business | Computer Sciences

Keywords

Business process, Obstacle, Resource allocation

Scopus ID

85022213272

Indexed in Scopus

yes

Open Access

no

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