Smart Guest Virtual Assistant with Automatic Guest Registration

Document Type

Conference Proceeding

Source of Publication

Lecture Notes in Networks and Systems

Publication Date

1-1-2021

Abstract

Virtual assistants are a key component of smart devices and spaces. Such assistants help users access information and accomplish tasks. In this paper, a smart virtual assistant is presented. The goal of the assistant is to identify guests arriving at organizations, converse with the guests and respond to their inquiries. The assistant makes use of face recognition to identify guests and natural language understanding to interact with them. The novelty in the presented smart assistant comes from the automatic registration of guests. Once the organization invites a guest, the assistant is copied in the email. From the invitation email, the assistant applies natural language understanding to extract guest names and affiliations. Such information is then used to acquire an image for each guest from the Internet. The paper describes a working prototype of the smart virtual assistant, which was successfully tested against a set of real invitation emails used by the authors’ institutions.

ISBN

9783030668396

ISSN

2367-3370

Publisher

Springer International Publishing

Volume

183

First Page

138

Last Page

146

Disciplines

Computer Sciences

Keywords

Chatbots, Face recognition, Natural language understanding, Virtual assistant

Scopus ID

85102648944

Indexed in Scopus

yes

Open Access

no

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