Determinants of Students’ Satisfaction with Higher Education Institutions in Face-to-Face and Online Learning Environments

Document Type

Conference Proceeding

Source of Publication

Lecture Notes in Networks and Systems

Publication Date

1-1-2022

Abstract

While there is a large number of research work performed on presenting different factors influencing students’ satisfaction with Higher Education institutions, there is a need to combine all these efforts and provide a comprehensive framework of challenges and factors influencing the students’ satisfaction in face-to-face and online learning environments. Such frameworks would provide researchers and academic institutions a better picture of the interest of students. This paper is an effort towards understanding the determinants of students’ satisfaction with higher education institutions in face-to-face and online learning environments. In this paper, we review the literature, tabulate, and summarize predominant factors influencing students’ satisfaction in online learning and face-to-face learning. We also identify and discuss challenges faced by students that affect their satisfaction levels in higher education learning.

ISBN

9783030899110

ISSN

2367-3370

Publisher

Springer International Publishing

Volume

360 LNNS

First Page

661

Last Page

673

Disciplines

Education

Keywords

E-learning, Education, Face-to-face learning, Higher education, Online learning

Scopus ID

85125580628

Indexed in Scopus

yes

Open Access

no

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