Trends, applications, and challenges of chatbot technology

Author First name, Last name, Institution

Mohammad Amin Kuhail, Zayed UniversityFollow
Bayan Abu Shawar, Al Ain University
Rawad Hammad, University of East London

Document Type

Book

Publication Date

2-6-2023

Abstract

Chatbots offer exceptional services to end-users due to various factors, including the ability to respond to customer requests quickly according to their convenience. Given the magnitude of research and interest in chatbots, further study on several vital and evolving concerns including human-bot interaction, chatbot adoption, chatbot architecture, design considerations, and chatbot applications in various domains including education and customer support is necessary. Trends, Applications, and Challenges of Chatbot Technology provides novel research content and reviews of current chatbot technology and sheds light on challenges and open questions as well as possible research directions. Covering key topics such as human-computer interaction, education, customer support, and algorithms, this reference work is ideal for computer scientists, industry professionals, policymakers, researchers, academicians, practitioners, scholars, instructors, and students.

DOI Link

10.4018/978-1-6684-6234-8

ISBN

9781668462355,1668462346,9781668462348

ISSN

2328-2762

Publisher

IGI Global

First Page

1

Last Page

373

Disciplines

Computer Sciences

Scopus ID

85151408202

Recommended Citation

Kuhail, Mohammad Amin; Abu Shawar, Bayan; and Hammad, Rawad, "Trends, applications, and challenges of chatbot technology" (2023). All Works. 5809.
https://zuscholars.zu.ac.ae/works/5809

Indexed in Scopus

yes

Open Access

no