Best practices in business process redesign: Use and impact

Document Type

Article

Source of Publication

Business Process Management Journal

Publication Date

4-16-2007

Abstract

Purpose - This paper seeks to provide business process redesign (BPR) practitioners and academics with insight into the most popular heuristics to derive improved process designs. Design/methodology/approach - An online survey was carried out in the years 2003-2004 among a wide range of experienced BPR practitioners in the UK and The Netherlands. Findings - The survey indicates that this "top ten" of best practices is indeed extensively used in practice. Moreover, indications for their business impact have been collected and classified. Research limitations/implications - The authors' estimations of best practices effectiveness differed from feedback obtained from respondents, possibly caused by the design of the survey instrument. This is food for further research. Practical implications - The presented framework can be used by practitioners to keep the various aspects of a redesign in perspective. The presented list of BPR best practices is directly applicable to derive new process designs. Originality/value - This paper addresses the subject of process redesign, rather than the more popular subject of process reengineering. As such, it fills in part an existing gap in knowledge. © Emerald Group Publishing Limited.

ISSN

1463-7154

Publisher

Emerald

Volume

13

Issue

2

First Page

193

Last Page

213

Disciplines

Business

Keywords

Best practice, Optimization techniques, Process management, Surveys

Scopus ID

34147171949

Indexed in Scopus

yes

Open Access

yes

Open Access Type

Green: A manuscript of this publication is openly available in a repository

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