Beyond user experience: What constitutes algorithmic experiences?

Document Type

Article

Source of Publication

International Journal of Information Management

Publication Date

6-1-2020

Abstract

© 2019 Elsevier Ltd Algorithms are progressively transforming human experience, especially, the interaction with businesses, governments, education, and entertainment. As a result, people are growingly seeing the outside world, in a sense, through the lens of algorithms. Despite the importance of algorithmic experience (AX), few studies had been devoted to investigating the nature and processes through which users perceive and actualize the potential for algorithm affordance. This study proposes the Algorithm Acceptance Model to conceptualize the notion of AX as part of the analytic framework for human-algorithm interaction. It then tests how AX shapes the satisfaction with and acceptance of algorithm services. The results show that AX is inherently related to human understanding of fairness, transparency, and other conventional components of user-experience, indicating the heuristic roles of transparency and fairness regarding their underlying relations of user experience and trust. AX can influence the user perception of algorithmic systems in the context of algorithm ecology, offering useful insights into the design of human-centered algorithm systems. The findings provide initial and robust support for the proposed Algorithm Acceptance Model.

ISSN

0268-4012

Publisher

Elsevier Ltd

Volume

52

First Page

102061

Disciplines

Computer Sciences

Keywords

Affordance, Algorithm, Algorithmic experience, Algorithmic trust, Fairness, Transparency, User experience

Scopus ID

85077915121

Indexed in Scopus

yes

Open Access

no

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