Document Type

Article

Source of Publication

Problems and Perspectives in Management

Publication Date

7-15-2025

Abstract

In an era of persistent economic uncertainty and supply chain disruptions, organizational resilience has emerged as a critical determinant of long-term sustainability, particularly in rapidly evolving industries such as food manufacturing. Emotional intelligence (EI) has been identified as a key driver of resilience, enabling individuals and organizations to better adapt, recover, and grow in the face of challenges. This study aims to investigate the impact of EI on organizational resilience and to assess the moderating role of transformational leadership in this relationship within the context of Jordan’s yogurt industry. A quantitative research design was employed, and data were collected in 2024 from 768 employees working across three leading yogurt manufacturing companies in Jordan. Structural Equation Modeling (SEM) using Smart PLS was applied to analyze the relationships among the variables. The results demonstrate that all four dimensions of EI, self-awareness, self-regulation, social awareness, and relationship management, exert a statistically significant positive effect on organizational resilience (p < 0.001). Furthermore, transformational leadership was found to moderate these relationships significantly, enhancing the strength of EI’s influence on resilience outcomes. These findings offer robust empirical support for the integration of EI and leadership development in resilience-building strategies. The study provides sector-specific insights that contribute to the theoretical advancement of resilience frameworks and offers actionable guidance for organizational leaders seeking to enhance adaptability in dynamic and uncertain environments.

ISSN

1727-7051

Publisher

LLC CPC Business Perspectives

Volume

23

Issue

3

First Page

79

Last Page

94

Disciplines

Business

Keywords

emotional intelligence, Jordan, organizational resilience, transformational leadership, yogurt industry

Scopus ID

105010899576

Creative Commons License

Creative Commons Attribution 4.0 International License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Indexed in Scopus

yes

Open Access

yes

Open Access Type

Gold: This publication is openly available in an open access journal/series

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Business Commons

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