A Fuzzy-Based Approach for Identifying Candidate Business Processes for Socialization

Document Type

Article

Source of Publication

International Journal of Uncertainty, Fuzziness and Knowlege-Based Systems

Publication Date

2-1-2019

Abstract

© 2019 World Scientific Publishing Company. Social business processes support enterprises tap into the opportunities of Web 2.0. To ensure an efficient support, this paper presents an approach for identifying an enterprise's business processes that could be converted into social. Indeed, not all processes are eligible for this conversion. The approach is built upon the concept of enterprise architecture that sheds the light on the necessary contextual elements for guiding the socialization of business processes. Due to the fuzzy nature of socialization, two multi-criteria decision making techniques, fuzzy logic and fuzzy-decision tree, enhance this guidance. A set of experiments for evaluating the proposed approach are presented in the paper, as well.

ISSN

0218-4885

Publisher

World Scientific Publishing Co. Pte Ltd

Volume

27

Issue

1

First Page

19

Last Page

39

Disciplines

Business

Keywords

business process, Fuzzy set-theory, socialization, Web 2.0.

Scopus ID

85061936213

Indexed in Scopus

yes

Open Access

no

Link to Full Text

Share

COinS