“Ask Google Assistant Where to Travel” Tourists’ Interactive Experiences With Smart Speakers: An Assemblage Theory Approach
Document Type
Article
Source of Publication
Journal of Travel Research
Publication Date
5-6-2022
Abstract
The emergence of the Internet of Things (IoT) has the potential to reframe interactions among tourists, destinations, and service providers in multiple ways. Yet, there is scant empirical evidence on how individuals develop their relationships with IoT devices and how this technology can serve tourists in planning and deciding on particular destinations or services. Drawing on the assemblage theory, we investigated tourists’ interactive experiences when planning trips with and without smart speakers. Methodologically, we employed an interactionist/performative approach that included three qualitative studies to examine tourists’ information production, expressive roles, and information processing styles during interactions with smart speakers in the pre-visit stage. The analysis was driven by grounded theory and utilized computerized psycholinguistic techniques to enrich our research implications for theory, methodology, and tourism management.
DOI Link
ISSN
Publisher
SAGE Publications
First Page
004728752210940
Last Page
004728752210940
Disciplines
Tourism and Travel
Keywords
Internet of Things, tourist experience, planning a trip, assemblage theory, smart speakers, voice assistant
Scopus ID
Recommended Citation
Jiménez-Barreto, Jano; Rubio, Natalia; Mura, Paolo; Sthapit, Erose; and Campo, Sara, "“Ask Google Assistant Where to Travel” Tourists’ Interactive Experiences With Smart Speakers: An Assemblage Theory Approach" (2022). All Works. 5068.
https://zuscholars.zu.ac.ae/works/5068
Indexed in Scopus
yes
Open Access
no