Source of Publication
Journal of Web Librarianship
This article focuses on the development of a custom chatbot for Zayed University Library (United Arab Emirates) using Python and the ChatGPT API. The chatbot, named Aisha, was designed to provide quick and efficient reference and support services to students and faculty outside the library's regular operating hours. The article also discusses the benefits of chatbots in academic libraries, and reviews the early literature on ChatGPT's applicability in this field. The article describes the development process, perceived capabilities and limitations of the bot, and plans for further development. This project represents the first fully reported attempt to explore the potential of a ChatGPT-based bot in academic libraries, and provides insights into the future of AI-based chatbot technology in this context.
Computer Sciences | Library and Information Science
chatbots, ChatGPT, OpenAI, GPT-3, GPT-3.5, generative pre-trained transformer, academic libraries, artificial intelligence, AI
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Lappalainen, Yrjo and Narayanan, Nikesh, "Aisha: A Custom AI Library Chatbot Using the ChatGPT API" (2023). All Works. 5874.
Indexed in Scopus
Open Access Type
Green: A manuscript of this publication is openly available in a repository