BPR Implementation: A Decision-Making Strategy

Document Type

Conference Proceeding

Source of Publication

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Publication Date

1-1-2005

Abstract

To support the efficient appraisal and selection of available best practices, this paper proposes a strategy for the implementation of Business Process Redesign (BPR). Its backbone is formed by the analytical hierarchy process (AHP) multi-criteria method and our earlier research on the popularity and impact of redesign best practices. Using (AHP) we derive a classification of most suitable best practices for the process being redesigned. Criteria such as the popularity, the impact, the goals and the risks of BPR implementation are taken into account. A case study of a municipality in the Netherlands is included. It discusses which best practices should be applied to redesign the invoicing process at the municipality. © Springer-Verlag Berlin Heidelberg 2006.

ISBN

3540325956

ISSN

0302-9743

Publisher

Springer Verlag

Volume

3812 LNCS

First Page

421

Last Page

431

Disciplines

Business

Keywords

Administrative data processing, Hierarchical systems, Process control, Strategic planning, Business Process Redesign (BPR), Decision-making strategy, Multi-criteria method, Decision making

Scopus ID

33745180212

Indexed in Scopus

yes

Open Access

no

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